Support

How can we help?

Having an issue or need assistance? Fill out the form below and our team will get back to you as soon as possible.

Report an Issue

Describe the issue you're experiencing and attach any relevant screenshots. We'll respond via email.

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User Guide

Step-by-step instructions for importing transactions and getting started.

Read the Guide →

Common Issues

  • CSV not importing? Make sure the file is in .csv format and the filename matches your bank name.
  • iCloud sync not working? Check that iCloud is enabled in Settings → Apple ID → iCloud for Providence.
  • Duplicate transactions? Providence flags duplicates automatically during import. Deselect them before saving.
  • Categories incorrect? Tap any transaction to edit its category. Auto-categorization learns from common keywords.

Privacy Assurance

Your support request is sent securely. We will never ask you to share your financial data, passwords, or account numbers through the support form.